Returns & Exchanges
At Eureka Miniatures UK, we want you to be completely satisfied with your purchase. If your item isn't the perfect fit, you can return it to us within 30 days of delivery for a full refund or exchange.
Initiate Your Return
Log into our online portal with your order number and email address to select the items you wish to return and choose between a refund or exchange.
Package Your Items
Ensure all garments are in their original, unworn condition with tags attached, and place them securely in the original packaging along with your packing slip.
Ship the Package
Affix the prepaid shipping label provided in our portal to your parcel and drop it off at any authorized courier location or local post office.
Receive Your Refund
Once our warehouse team inspects your return, we will process your refund to your original payment method or ship your exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing